Privacy Policy
Updated Date: 1st Oct 2025
Adventuria Thrill India Pvt. Ltd. for the Brand – Adventuria Palm Valley
Adventuria Thrill India Pvt. Ltd. (“we”, “our”, “the Company”) operating under the brand Adventuria Palm Valley is committed to protecting the privacy, personal information, and online experience of our guests, customers, website visitors, and partners. This Privacy Policy explains how we collect, use, store, safeguard, and share your information when you visit our website, interact with our digital platforms, or stay at our property.
We take your privacy seriously and follow industry-standard security practices, along with compliance guidelines applicable in India.
Introduction:
This Privacy Policy outlines our approach to privacy regarding the collection and use of personal data across all touchpoints of Adventuria Palm Valley, including:
- Our website & booking systems
- Online travel agents (OTAs)
- Front desk operations
- Guest registration forms
- Feedback & communication platforms
- Digital marketing systems
By using our services, you consent to the practices described in this Privacy Policy.
Information We Collect:
We collect information to deliver a seamless hospitality experience. The data we collect includes:
A. Personal Identification Information
- Full Name
- Email Address
- Mobile Number
- Residential Address
- Gender, Age, Nationality
- Government ID Proofs (Aadhaar, PAN, Passport, Driving License)
- Emergency Contact Details
B. Booking & Transaction Details
- Reservation Dates, Room Type, Number of Guests
- Payment Mode, Billing Details, Invoice History
- Booking Platform Used (Website, OTA, Travel Agent)
- Special Requests or Preferences
C. Digital & Technical Information
- Collected automatically when you access our digital platforms:
- Device Type (Mobile, Desktop, Tablet)
- Browser Type & Version
- IP Address & General Location
- Cookies, Session Data & Browsing Behaviour
- Interaction data (clicked pages, form submissions, navigation paths)
D. Guest Experience Information
- Feedback and complaint submissions
- Service preferences (food choices, activity interests, room settings)
- Interactions with our staff (calls, emails, WhatsApp messages)
- Reviews left on OTAs or social platforms
E. Optional Sensitive Information
We do not request sensitive data unless necessary for compliance or safety (example: health details for adventure activities).
Your information is used for operational, safety, and service enhancement purposes including:
How We Use Your Information:
A. Reservation & Guest Management
- Confirm bookings and manage check-in/check-out
- Communicate reservation details, updates, and reminders
- Ensure a customized and comfortable stay
B. Payment & Billing
- Process payments securely through verified payment gateways
- Generate invoices, tax receipts, and transactional records
C. Improving Guest Experience
- Understand service preferences
- Personalize offers, services, or in-stay experiences
- Enhance property amenities based on analytics
D. Communication
- Responding to queries and support requests
- Sending promotional offers (only with your consent)
- Sharing updates related to your stay or the property
E. Compliance & Safety
- Maintain records as required by local authorities
- Ensure security through identity verification
- Assist in legal investigations if required
F. Website & Digital Analytics
- Improve website functionality and user experience
- Conduct traffic analysis to optimize content
- Track marketing campaign performance
Sharing of Information
We never sell your personal information. It may be shared only under these conditions:
A. Third-Party Service Providers
To deliver services smoothly, we may share limited data with:
- Payment gateways
- Booking platforms (Airbnb, Booking.com, MakeMyTrip, etc.)
- IT service providers & CRM tools
- Transportation or travel partners (if arranged by us)
All such partners follow data privacy commitments.
B. Legal & Government Authorities
We may share information if required to:
- Comply with local police or tourism department requirements
- Assist investigations or court orders
- Ensure safety and regulatory compliance
C. Business Operations
In rare cases, to support internal audits, system upgrades, or management reporting, information may be accessed by authorized personnel.
Data Security Measures:
We implement industry-standard security protocols to protect your personal information, including:
- Encrypted data storage systems
- Secure payment gateways
- Restricted access controls for staff
- Regular cybersecurity audits
- Firewall and SSL protection on digital platforms
Despite best practices, no digital transmission is 100% risk-free, but we ensure the highest possible level of protection.
Your Rights as a Guest:
Requests can be sent to our privacy support team.
- You have the right to:
- Access the personal data we hold about you
- Modify or update incorrect information
- Request deletion of your data (subject to legal retention rules)
- Withdraw marketing consent at any time
- Ask how your data is used and stored
Requests can be sent to our privacy support team.
Data Retention Policy:
We retain your data only for as long as necessary:
- Guest registration data: as required by Indian law
- Transaction records: as per tax compliance regulations
- Email/communication data: for operational history
- Website analytics: for limited durations
Once the retention period ends, data is securely deleted or anonymized.
Links to Third-Party Websites:
Our website may contain links to external websites (OTAs, social media, etc.). We are not responsible for their privacy practices. Users are encouraged to review third-party policies separately.
Policy Updates & Amendments:
Adventuria Thrill India Pvt. Ltd. may update this Privacy Policy periodically to reflect:
- Legal changes
- Technological advancements
- Service and operational changes
The updated version will always be available on the official Adventuria Palm Valley website.
Contact Information:
For privacy-related questions, concerns, or data requests, contact us:
Email:
Phone:
Address: Adventuria Palm Valley – Operated by Adventuria Thrill India Pvt. Ltd.
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